Multivende
Identified - Identificamos la duplicidad de algunos despachos para ventas de Mercado Libre con ciertas características, debido a ajustes que ha realizado el marketplace en la lógica de registro y de actualización de la información de sus órdenes.

Esto ha generado dos situaciones:

1. Para un pequeño porcentaje de las órdenes, se está generando un retraso en la entrega de la información de despacho por parte de Mercado Libre, ocasionando que las ventas se registren inicialmente en Multivende sin la información de shipping, identificando el despacho con el modo logístico “own_logistic”. Posteriormente, cuando Mercado Libre actualiza la información de shipping de la orden y esa actualización se registra en Multivende, se está generando un nuevo despacho asociado a la orden.

2. Cuando se genera un cancelado parcial en una orden de carrito, Mercado Libre elimina la orden del pack y genera un nuevo despacho para esa orden con los items restantes. Esto ha generado que en Multivende, al recibir esta actualización, se genere un nuevo despacho asociado a la orden afectada.

- ¿Qué deben hacer? Para ambos casos, deben tomar en cuenta el último despacho registrado en la orden, ya que este contiene la información final necesaria para procesar el pedido.

- ¿Cómo identificar que una orden es “cancelado parcial”? Podrán identificarlas comparando la cantidad de items entre los despachos y tomar el que tenga menos items para procesar el pedido.

Nos encontramos en coordinación con Mercado Libre para realizar cualquier acción necesaria en Multivende de acuerdo a las indicaciones del marketplace.

Informaremos cualquier novedad.

Sep 27, 2024 - 15:31 GMT-03:00
Identified - Walmart está presentando problemas en su API para la sincronización de stock en los productos nuevos.
Ya escalamos la situación con el marketplace, quienes están trabajando para solucionar ésta situación. Informaremos cualquier novedad.

Aug 20, 2024 - 17:36 GMT-04:00
Aplicación Operational
90 days ago
100.0 % uptime
Today
Interfaz web Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Integraciones vía API Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Certificados SSL ? Operational
90 days ago
100.0 % uptime
Today
Recursos Operational
90 days ago
100.0 % uptime
Today
Documentación técnica Operational
90 days ago
100.0 % uptime
Today
Servicios de soporte Operational
90 days ago
100.0 % uptime
Today
Sitio web "multivende.com" Operational
90 days ago
100.0 % uptime
Today
Acciones masivas Operational
90 days ago
100.0 % uptime
Today
Generación de archivos ? Operational
90 days ago
100.0 % uptime
Today
Procesamiento de archivos ? Operational
90 days ago
100.0 % uptime
Today
Generación de reportes Operational
90 days ago
100.0 % uptime
Today
Carga de imágenes Operational
90 days ago
100.0 % uptime
Today
Creación de productos Operational
90 days ago
100.0 % uptime
Today
Todos los canales de venta Operational
90 days ago
100.0 % uptime
Today
Marketplace - Amazon Operational
90 days ago
100.0 % uptime
Today
Marketplace - Coppel Operational
90 days ago
100.0 % uptime
Today
Marketplace - Dafiti Operational
90 days ago
100.0 % uptime
Today
Marketplace - falabella.com Operational
90 days ago
100.0 % uptime
Today
Marketplace - Linio Operational
90 days ago
100.0 % uptime
Today
Marketplace - Liverpool Operational
90 days ago
100.0 % uptime
Today
Marketplace - Mercado Libre Operational
90 days ago
100.0 % uptime
Today
Marketplace - Paris Operational
90 days ago
100.0 % uptime
Today
Marketplace - Ripley Operational
90 days ago
100.0 % uptime
Today
Marketplace - Walmart Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Adobe Commerce Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Jumpseller Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Mercado Shops Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - PrestaShop Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Shopify Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - VTEX Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - WooCommerce Operational
90 days ago
100.0 % uptime
Today
Sincronización de productos Operational
90 days ago
100.0 % uptime
Today
Todos los canales de venta Operational
90 days ago
100.0 % uptime
Today
Marketplace - Amazon Operational
90 days ago
100.0 % uptime
Today
Marketplace - Coppel Operational
90 days ago
100.0 % uptime
Today
Marketplace - Dafiti Operational
90 days ago
100.0 % uptime
Today
Marketplace - falabella.com Operational
90 days ago
100.0 % uptime
Today
Marketplace - Linio Operational
90 days ago
100.0 % uptime
Today
Marketplace - Liverpool Operational
90 days ago
100.0 % uptime
Today
Marketplace - Mercado Libre Operational
90 days ago
100.0 % uptime
Today
Marketplace - Paris Operational
90 days ago
100.0 % uptime
Today
Marketplace - Ripley Operational
90 days ago
100.0 % uptime
Today
Marketplace - Walmart Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Adobe Commerce Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Jumpseller Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Mercado Shops Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - PrestaShop Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Shopify Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - VTEX Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - WooCommerce Operational
90 days ago
100.0 % uptime
Today
Sincronización de inventario Operational
90 days ago
100.0 % uptime
Today
Todos los canales de venta Operational
90 days ago
100.0 % uptime
Today
Marketplace - Amazon Operational
90 days ago
100.0 % uptime
Today
Marketplace - Coppel Operational
90 days ago
100.0 % uptime
Today
Marketplace - Dafiti Operational
90 days ago
100.0 % uptime
Today
Marketplace - falabella.com Operational
90 days ago
100.0 % uptime
Today
Marketplace - Linio Operational
90 days ago
100.0 % uptime
Today
Marketplace - Liverpool Operational
90 days ago
100.0 % uptime
Today
Marketplace - Mercado Libre Operational
90 days ago
100.0 % uptime
Today
Marketplace - Paris Operational
90 days ago
100.0 % uptime
Today
Marketplace - Ripley Operational
90 days ago
100.0 % uptime
Today
Marketplace - Walmart Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Adobe Commerce Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Jumpseller Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Mercado Shops Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - PrestaShop Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Shopify Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - VTEX Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - WooCommerce Operational
90 days ago
100.0 % uptime
Today
Sincronización de precios y campañas Operational
90 days ago
99.94 % uptime
Today
Todos los canales de venta Operational
90 days ago
100.0 % uptime
Today
Marketplace - Amazon Operational
90 days ago
100.0 % uptime
Today
Marketplace - Coppel Operational
90 days ago
100.0 % uptime
Today
Marketplace - Dafiti Operational
90 days ago
100.0 % uptime
Today
Marketplace - falabella.com Operational
90 days ago
100.0 % uptime
Today
Marketplace - Linio Operational
90 days ago
100.0 % uptime
Today
Marketplace - Liverpool Operational
90 days ago
100.0 % uptime
Today
Marketplace - Mercado Libre Operational
90 days ago
100.0 % uptime
Today
Marketplace - Paris Operational
90 days ago
100.0 % uptime
Today
Marketplace - Ripley Operational
90 days ago
100.0 % uptime
Today
Marketplace - Walmart Operational
90 days ago
99.07 % uptime
Today
Plataforma de eCommerce - Adobe Commerce Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Jumpseller Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Mercado Shops Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - PrestaShop Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Shopify Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - VTEX Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - WooCommerce Operational
90 days ago
100.0 % uptime
Today
Registro de órdenes Degraded Performance
90 days ago
99.94 % uptime
Today
Todos los canales de venta Operational
90 days ago
100.0 % uptime
Today
Marketplace - Amazon Operational
90 days ago
100.0 % uptime
Today
Marketplace - Coppel Operational
90 days ago
100.0 % uptime
Today
Marketplace - Dafiti ? Operational
90 days ago
100.0 % uptime
Today
Marketplace - falabella.com Operational
90 days ago
99.98 % uptime
Today
Marketplace - Linio ? Operational
90 days ago
100.0 % uptime
Today
Marketplace - Liverpool Operational
90 days ago
100.0 % uptime
Today
Marketplace. - Mercado Libre ? Degraded Performance
90 days ago
100.0 % uptime
Today
Marketplace - Paris ? Operational
90 days ago
100.0 % uptime
Today
Marketplace - Ripley ? Operational
90 days ago
100.0 % uptime
Today
Marketplace - Walmart Operational
90 days ago
99.07 % uptime
Today
Plataforma de eCommerce - Adobe Commerce ? Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Jumpseller Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Mercado Shops Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - PrestaShop ? Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Shopify ? Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - VTEX ? Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - WooCommerce ? Operational
90 days ago
100.0 % uptime
Today
Cambio de estado de las órdenes Operational
90 days ago
100.0 % uptime
Today
Todos los canales de venta Operational
90 days ago
100.0 % uptime
Today
Marketplace - Amazon Operational
90 days ago
100.0 % uptime
Today
Marketplace - Coppel Operational
90 days ago
100.0 % uptime
Today
Marketplace - Dafiti Operational
90 days ago
100.0 % uptime
Today
Marketplace - falabella.com Operational
90 days ago
100.0 % uptime
Today
Marketplace - Linio Operational
90 days ago
100.0 % uptime
Today
Marketplace - Liverpool Operational
90 days ago
100.0 % uptime
Today
Marketplace - Mercado Libre Operational
90 days ago
100.0 % uptime
Today
Marketplace - Paris Operational
90 days ago
100.0 % uptime
Today
Marketplace - Ripley Operational
90 days ago
100.0 % uptime
Today
Marketplace - Walmart Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Adobe Commerce Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Jumpseller Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Mercado Shops Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - PrestaShop Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Shopify Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - VTEX Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - WooCommerce Operational
90 days ago
100.0 % uptime
Today
Generación de etiquetas/guías de despacho Operational
90 days ago
100.0 % uptime
Today
Todos los canales de venta Operational
90 days ago
100.0 % uptime
Today
Marketplace - Amazon Operational
90 days ago
100.0 % uptime
Today
Marketplace - Coppel Operational
90 days ago
100.0 % uptime
Today
Marketplace - Dafiti ? Operational
90 days ago
100.0 % uptime
Today
Marketplace - falabella.com Operational
90 days ago
100.0 % uptime
Today
Marketplace - Linio ? Operational
90 days ago
100.0 % uptime
Today
Marketplace - Liverpool Operational
90 days ago
100.0 % uptime
Today
Marketplace - Mercado Libre ? Operational
90 days ago
100.0 % uptime
Today
Marketplace - Paris Operational
90 days ago
100.0 % uptime
Today
Marketplace - Ripley Operational
90 days ago
100.0 % uptime
Today
Marketplace - Walmart Operational
90 days ago
100.0 % uptime
Today
Operador logístico - Alas Operational
90 days ago
100.0 % uptime
Today
Operador logístico - Chilexpress Operational
90 days ago
100.0 % uptime
Today
Operador logístico - Envíame Operational
90 days ago
100.0 % uptime
Today
Operador logístico - Shipit Operational
90 days ago
100.0 % uptime
Today
Auditorías Operational
90 days ago
100.0 % uptime
Today
Todos los canales de venta Operational
90 days ago
100.0 % uptime
Today
Marketplace - Amazon Operational
90 days ago
100.0 % uptime
Today
Marketplace - Coppel Operational
90 days ago
100.0 % uptime
Today
Marketplace - Dafiti Operational
90 days ago
100.0 % uptime
Today
Marketplace - falabella.com Operational
90 days ago
100.0 % uptime
Today
Marketplace - Linio Operational
90 days ago
100.0 % uptime
Today
Marketplace - Liverpool Operational
90 days ago
100.0 % uptime
Today
Marketplace - Mercado Libre Operational
90 days ago
100.0 % uptime
Today
Marketplace - Paris Operational
90 days ago
100.0 % uptime
Today
Marketplace - Ripley Operational
90 days ago
100.0 % uptime
Today
Marketplace - Walmart Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Adobe Commerce Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Jumpseller Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Mercado Shops Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - PrestaShop Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - Shopify Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - VTEX Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - WooCommerce Operational
90 days ago
100.0 % uptime
Today
Carga de documentos de facturación/documentos tributarios Operational
90 days ago
100.0 % uptime
Today
Todos los canales de venta Operational
90 days ago
100.0 % uptime
Today
Marketplace - Mercado Libre Operational
90 days ago
100.0 % uptime
Today
Marketplace - Paris Operational
90 days ago
100.0 % uptime
Today
Marketplace - Ripley Operational
90 days ago
100.0 % uptime
Today
Plataforma de eCommerce - VTEX Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Mantención programada plataforma Multivende Nov 24, 2024 22:00 - Nov 25, 2024 02:00 GMT-03:00
¡Hola!

Realizaremos una mantención programada de la plataforma desde el día domingo 24 de noviembre a las 10pm (hora Chile) durante aproximadamente 4 horas.

Esta mantención afectará a toda la plataforma:

- El acceso a la plataforma estará inhabilitado.

- Las integraciones vía API con Multivende recibirán códigos de error HTTP 500 a todos sus requests.

- No realizaremos sincronización de stock, precios, productos y órdenes durante este lapso de tiempo.

Podrás seguir vendiendo en todo momento del proceso y una vez restablecido el sistema, tus ventas y stock se resincronizarán de forma automática.

Si tienes dudas, por favor contacta a nuestro equipo de soporte a través del siguiente link: https://multivendehelp.zendesk.com/hc/es-419/requests/new

Saludos,
Equipo Multivende

Posted on Nov 14, 2024 - 12:39 GMT-03:00
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Resolved - La plataforma ya se encuentra estable y así también todos los servicios que se vieron afectados por la lentitud presentada ayer por la tarde. Seguiremos monitoreando que este problema no se repita nuevamente.

Saludos,
Equipo Multivende.

Nov 12, 11:58 GMT-03:00
Investigating - Estamos presentando lentitud en la carga y visualización general de la plataforma así como en el procesamiento de las distintas solicitudes, como generación de reportes, archivos de actualización masiva, entre otros.
Estamos tomando las acciones necesarias para solucionar ésta situación, informaremos cualquier novedad.

Nov 8, 17:08 GMT-03:00
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Nov 7, 2024

No incidents reported.